Shipping policy


Processing times

All orders are processed and shipped within 1–3 business days after payment is received.
I do not ship orders on weekends or Dutch public holidays.

If I experience a high order volume or delays, I will notify you by email.

 

Shipping methods & delivery times 

I ship all orders from the Netherlands using trusted carriers such as PostNL, DHL, DPD, or UPS.

Estimated delivery times:

  • Netherlands: 1–3 business days

  • Belgium & Germany: 2–5 business days

  • Rest of EU: 3–8 business days

  • UK: 5–12 business days

  • Rest of the world: varies by destination

Delivery times are estimates and cannot be guaranteed.


Shipping rates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

If free shipping promotions apply, they will be clearly displayed during checkout.


Order tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number (if applicable).
Tracking information may take up to 24–48 hours to update.


Wrong address or failed delivery 

Customers are responsible for providing a correct and complete shipping address.

If your order is returned due to:

  • an incorrect or incomplete address

  • refusal

  • failure to collect the parcel

→ You will be responsible for additional shipping charges to resend the package.

Shipping costs are not refundable in these cases.


Lost or stolen packages 

Once an order is handed over to the carrier, I am not responsible for lost, delayed, or stolen packages.

If your package is missing, please contact the carrier first using your tracking number.

I will do my best to assist, but I cannot issue refunds for carrier errors.


International shipping, taxes & customs 

International shipments may be subject to customs inspections, import duties, VAT, or handling fees.

These charges:

  • are not included in product or shipping prices

  • are the customer’s responsibility

  • may vary per country

I am not responsible for delays caused by customs.


Damaged packages 

If your order arrives damaged, please contact me within 48 hours with:

  • photos of the packaging

  • photos of the item

  • order number

I will review your claim and assist with a solution.


Contact information 

For shipping questions, please contact:

Saar’s Vintage
📩 hi@saarsvintage.shop
📍 Vincent van Goghlaan 21
7545RL Enschede
The Netherlands
📞 +31 650402534
KvK: 94797625
VAT: NL005108835B13